Welcome to Anlia Jewellery’s FAQ section, where we address your most common inquiries about our pearl adornments, sourcing practices, crafting techniques, and more. Explore below to find answers to questions frequently asked by our valued customers. If you don’t find what you’re looking for, feel free to reach out to our friendly team for personalized assistance: wecare@anliajewellery.com
Your journey into the world of Anlia Jewellery begins here!
Anlia sources its pearls from reputable suppliers who adhere to sustainable harvesting practices, ensuring ethical sourcing and environmental responsibility. Our pearls come from South East Asia, Japan, Tahiti and China.
Anlia is committed to maintaining the highest standards of craftsmanship.
Each piece undergoes a through inspection to ensure quality control and it meets our standards before reaching our customers.
Every piece is crafted by hand in our boutique studio, following a thorough checklist before shipping it to become a part of your treasure.
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways:
The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
Or you can email us to: wecare@anliajewellery.com
We ship orders within 48 hours of receiving your payment. It usually takes 5 to 12 days to reach your destination in Canada or the USA, some countries delay the process to 15 or 20 days because of their customs procedures.
We constantly track your order and we communicate through email to let you know the process and information of the shipment.
We have both traditional and exclusive designs in our Anlia Jewellery collections. No pice can be the same, because pearls are not the same. So we strive to make every pearl stand out to its best and create unique pieces that are inspired by mythology and crafted with meticulous attention to detail.
We would be delighted to design a unique piece just for you! Please feel free to reach out to us at:
We specialize in custom orders and are always excited to discuss personalized design options with our customers.
While we currently don’t offer customization directly through our website, we’d love to connect with you via email or social media to explore your ideas and transform them into a cherished treasure. Let’s create something extraordinary together!
Yes, Anlia Jewellery ships internationally to many countries worldwide.
Customers can select their preferred shipping destination during the checkout process.
We usually ship to Canada, United States and Mexico.
We can also ship to Europe to the 29 Countries of the Schengen area.
Other countries not mentioned would require us to verify delivery options and confirm with you within 24 hours
Anlia jewellery is crafted using a variety of high-quality materials, including genuine pearls, sterling silver, titanium, white gold and gold-plated metals.
We prioritize materials that meet our standards for durability, beauty, and sustainability.
At Anlia Jewellery, we take great pride in the quality and craftsmanship of our pieces.
We offer a 3-day warranty against manufacturing defects from the date of purchase, ensuring your satisfaction and confidence in our products.
Beyond this, we are committed to providing exceptional service and are happy to discuss any additional support or maintenance you may need for your jewelry. Whether it’s a repair, adjustment, or routine care, our team is here to assist you.
For more information, please refer to our warranty policy, or feel free to reach out to us directly with any questions or service requests. Your satisfaction is our priority!