We.Care

At Anlia, we prioritize transparency, clarity, and integrity in all our interactions with our valued clients. As purveyors of exquisite pearl jewelry, we understand the importance of providing accurate and honest information about our products. In an industry where nuances and variations abound, we strive to ensure that our customers are well-informed and confident in their purchasing decisions.

With a commitment to clarity and honesty, we believe in presenting our products in a straightforward manner, eliminating any ambiguity or confusion. Our terms and conditions serve as a guide to ensure that our customers have a clear understanding of our policies, procedures, and the quality of the pearl jewelry they are acquiring. We aim to foster trust and transparency in every aspect of our business, from product descriptions to pricing.

In the dynamic and diverse world of pearl jewelry, we recognize the importance of clarity in pricing and product presentation. We are dedicated to offering our customers competitive prices for jewelry that exudes magnificence and elegance. With Anlia, customers can shop with confidence, knowing that they are investing in meticulously crafted pearl jewelry at fair and reasonable prices.

1. Shop Description:

Pearl Quality: At Anlia, we are dedicated to providing our customers with exquisite pearl jewelry of the highest quality. Our pearls are meticulously sourced from the top 20% of the market, characterized by a luster that surpasses strong light. We prioritize luster over flaws and roundness in our selection process, ensuring that each pearl exudes unparalleled brilliance. For more detailed information on pearls, we encourage customers to explore our comprehensive “Pearl Library.”

Natural Variability of Pearls: Pearls are organic gemstones, each possessing its own unique characteristics. As non-standard products, their individuality adds to their allure. While the products you receive will align with the descriptions provided on our website in terms of style, pearl grade, and accessory material quality, slight variations in color, size, and luster are to be expected due to the inherent nature of pearls. Images of irregularly shaped pearls, such as Baroque and KESHI pearls, serve as references, with actual items received taking precedence.

Handmade Differences: Our products are handcrafted with precision and care, resulting in subtle variations in size compared to their online descriptions. These differences fall within an acceptable range due to variances in measurement tools and usage habits, both on the customer’s end and during our crafting process.

Customized Products: The majority of our products are customizable to meet your preferences. The customization process involves detailed communication between our team and the customer, ensuring that your desired pearl category, quality, and style preferences are accurately captured. Upon confirmation of requirements, customers have the opportunity to select pearls, gemstones, bases, and other elements, with production commencing upon receipt of a deposit. We prioritize customer satisfaction and engagement throughout the customization journey, culminating in the confirmation of the finished product before shipment.

2. Return Policy:

To uphold a superior customer experience, we refrain from engaging in secondary product sales. Within the parameters outlined in our sales descriptions, returns are generally not accepted. However, if there is something we are responsible of, we will see to deliver a solution to you. Should any doubts arise regarding the quality of the product itself, we encourage customers to communicate with us within 3 days of receiving the item. Items eligible for return should be sent back within a week, after which we will facilitate either a replacement or refund to ensure customer satisfaction. In the event of product damage during the shipping process, we request that customers promptly provide photographic evidence, enabling us to assess the situation and arrange for an exchange or refund as appropriate.

3. After-sales Warranty:

Accessories damaged due to non-human factors are covered by a one-year warranty for replacement. Additionally, we offer service for our products at a very low fee; however, customers are responsible for covering postage, material consumption, and accessory costs incurred. As part of our commitment to exceptional service, we extend lifetime jewelry consultation services, style change services, and maintenance services, with customers bearing the associated logistics and material expenses.

4. Shipping Policy:

Shipping Time: We prioritize meticulous preparation and, when applicable, customization of products, resulting in shipping times ranging from 3 to 15 days upon receipt of an order. Specific shipping durations may vary for each product, and we encourage customers to communicate with us for clarity before finalizing their orders.

Import Duties and Consumption Taxes: Customers are responsible for any customs duties, consumption taxes, and other applicable fees incurred during the purchase process. We advise customers to communicate with us beforehand to address any queries or concerns regarding import duties and taxes.

Shipping Costs: Shipping fees are determined based on factors such as delivery address, order value, and any exemption conditions outlined on the product ordering webpage. Please refer to the relevant information provided during the ordering process for clarity on shipping costs.

5. Warranty and Style Change Service:

We stand behind the quality and craftsmanship of our products, offering a comprehensive lifetime warranty and maintenance service for all items sold. Should you require assistance or have any queries regarding warranty coverage or style changes, please do not hesitate to reach out to us for prompt support.

6. Pearl and Jewelry Maintenance:

Proper maintenance is essential for preserving the beauty and longevity of your pearl jewelry. We recommend adhering to the following guidelines:

• Avoid contact with chemicals and fumes to prevent erosion.
• Regularly clean pearls using gentle methods to remove surface dust and dirt.
• Store pearls in a cool, dry place away from direct sunlight and excessive humidity.
• Handle pearls with care to prevent scratches or breakage.
• Avoid wearing pearls during activities that may expose them to sweat, water, or impact.
• For silver products, follow specific maintenance instructions to preserve shine and prevent tarnishing.
• For other materials such as 18K gold, exercise caution to prevent oxidation and damage.

By shopping with Anlia, you acknowledge and accept these terms and conditions, designed to ensure a seamless and satisfying experience for all our customers.

Need help?

Contact us at we.care@anliajewellery.com for questions related to refunds and returns.