Overview
Welcome to Anlia Jewellery’s Return and Refund Policy. If you’ve found your way here, it likely means you need assistance or have encountered an issue with your items. While we meticulously craft each piece of jewellery to meet our quality standards, we understand that there may be instances where you’d like to exchange, return, or seek a refund for your item.
Rest assured, we’re here to listen and ensure your experience is as seamless as possible. Your satisfaction is our top priority, and we greatly value your interest in Anlia Jewellery.
As a boutique jewellery design studio, we have a limited window for refunds and returns. We only accept returns and refunds if there is a clear problem with the item during crafting or if there are shipping and handling issues. Our refund and returns policy is valid for 3 days from the date you received your product. After 3 days of receiving your product have passed, unfortunately, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
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- Gift cards
- Downloadable products or files.
- Products purchased on flash sales and bundles.
To complete your return, we require a receipt or proof of purchase, you may want to send the email you received from us when the purchase was made.
In the event of product damage during the shipping process, we request that customers promptly provide photographic evidence, enabling us to assess the situation and arrange for an exchange or refund as appropriate.
There are certain situations where only partial refunds are granted:
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- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 3 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at we.care@anliajewellery.com
Sale items
Some sale items cannot be refunded, specially flash sales or extraordinary season sales.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at we.care@anlia.jewellery.com
Shipping returns
To return your product email us to we.care@anliajewellery.com and we will deliver you instructions within 48 hours. It usually takes us a couple hours to get back to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless we at Anlia recognize to guarantee or replace your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at we.care@anliajewellery.com for questions related to refunds and returns.
